Service design is a human-centered design process that improves systems by bridging the needs of healthcare consumers with opportunities for businesses. We help our partners create service models that promote healthy behaviors, support sustainable business models, and deliver a higher standard of care.
TREATING PATIENTS LIKE HUMANS
Patients are people. We believe that better health outcomes are achievable by engaging people with meaningful healthcare experiences through every stage of their care journey. We apply empathy, creativity, and contextual research to imagine and design new service models with the patient at the center.
ALIGNING SERVICE + BUSINESS
We understand that changes in a service offering impact processes and people from all areas of an organization. We align new services with existing business processes and infrastructure, and provide insights for our partners where we believe organizational change is the best course of action.
Our service designers develop roadmaps to help you implement and integrate these services within your organization. Whether we’re adapting an existing service to changing business and consumer needs, or designing a new service altogether, we give our partners the power to bring their services to life.