The challenges currently facing our healthcare system are too complex to be solved with just another widget. Today’s best healthcare innovations combine new technologies with age-old tools, like networks and relationships, to solve the most difficult problems. Case-in-point, meet City Health Works (CHW), an NYC-based organization implementing novel service design to improve the patient experience of those who are suffering from chronic diseases.
Half of all healthcare spending goes to 5% of the chronic care population. Frustrated with this statistic, Manmeet Kaur created City Health Works, a community health organization that bridges the gap between the doctor’s office and the everyday lives of patients diagnosed with life-threatening chronic illnesses. In CHW’s novel service model, patients facing complex medical, socio-economic and cultural barriers – like Isabella De La Rosa – are paired with personal health coaches and guided through what feels like a maze ongoing care, with incredible results. Read on as we highlight Isabel’s journey working with CHW’s innovative care approach.