Design Researcher

Worrell is currently seeking a full-time Design Researcher to join our Minneapolis team. As a Design Researcher at Worrell, you will be part of a team working to improve lives globally through design. Our work centers itself in human centered design and design thinking to better understand end users and the context that surrounds them. We deliver successful results on projects ranging from developing strategies for medical device companies to serve global communities, creating innovative solutions for pharmaceutical companies to better serve patients and healthcare providers, and observing in clinical spaces at hospitals to discover new ways for products and services to meet the needs of users.

We are a small, fast-moving team, and every day’s work is different. The problems we tackle on a daily basis require someone who can work independently but knows collaboration and asking for help are just as important to a successful design process. We rely on effective written communication, an eye to design, and attention to detail when developing interview materials and crafting reports and presentations. We must be well spoken and inquisitive when conducting user interviews and delivering presentations. We also need to learn quickly and think strategically in order to find themes and insights in our desk and user research. We depend on the Adobe Suite and Microsoft Office products to complete our work.

Duties & Responsibilities

• Design Research (conducting user interviews, developing interview materials and activities, leading synthesis, and crafting presentations and reports.)
• Journey Mapping and Service Blueprinting (creating visual representations of workflows, experiences and activities that support them)
• Communication (speaking, writing, leading and participating in ideation sessions, delivering presentations)
• Collaboration (able to work with different types of people to effectively drive outcomes)
• Leadership (able to lead tasks and projects to satisfy client deliverables)
• Attention to detail
• Unyielding curiosity about people, products, design, and technology
• Bring empathy for the user into every project, and advocate for the needs of others through design


• The ideal candidate will have 3-5 years of years of experience in design research, human-centered design, service design, or related field
• 4-year degree in Service Design, Interaction Design, or related field
• Attention to detail and ability to juggle multiple projects and responsibilities
• Open to occasional travel
• Strong communication and presentation skills
• Unyielding curiosity about people, products, design, and technology

Worrell is a healthcare research, design and strategy firm headquartered in Minneapolis. We have offices in Shanghai and London and a 45-year track record of award-winning design. We offer competitive compensation, an awesome work environment and company culture, and the chance to build and work with some of the most influential and innovative companies in the world. And of course, we are an equal opportunity employer.

If you think you’d be a strong addition to our team, please send a resume and portfolio of relevant work to Krisa Ryan at [email protected] and tell us why you think you’d be a good fit.

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