User Researcher & UX Designer

Research Project Manager

As a Research Project Manager at Worrell, you will be part of a team working to improve lives globally through design. Our work centers itself in human centered design and design thinking to better understand end users and the context that surrounds them. We deliver successful results on projects ranging from developing strategies for medical device companies to serve global communities, creating innovative solutions for pharmaceutical companies to better serve patients and healthcare providers, and observing in clinical spaces at hospitals to discover new ways for products and services to meet the needs of users.

The Research Project Manager is responsible for managing all logistical aspects of a research project including detailed coordination of recruitment and scheduling of research studies as well as supporting cross-functional teams in the execution of project deliverables. Along with the lead research practitioner, as a primary interface between Worrell and the client, this role delivers exceptional presentation of the project status and progress at all stages and ensures that the client is informed through effective communication. The ideal candidate will have previous project management of global teams as well as design research and/or market research experience, and a deep understanding of the human centered design process.

Responsibilities and Duties:
• Responsible for successful planning and execution of all stages of research projects ensuring that all project milestones are completed on-time and within budget
• Actively use project management tools including detailed project plans, project documentation and meeting minutes, and budget tracking reports to effectively track and manage projects
• Support client communications on projects including speaking, writing, participating in ideation sessions, and delivering presentations
• Support in defining and scheduling project tasks and interdependencies to achieve the scope as defined in SOW through a clearly defined project plan
• Identify project risks and issues and drive risk mitigation and issue resolution
• Provide support and effectively communicate to the team and ensure team members are informed and accountable for executing various tasks on research projects
• Cultivate a positive team environment and healthy team dynamic ensuring the team develops and maintains a common mission and vision for success throughout the project
• Manage global recruitment, screening, scheduling and confirmation of research participants for research qualitative research studies
• Coordinate travel arrangements for the research practitioner team with the research study schedule
• Work with project team and department leaders to quickly resolve schedule and resource conflicts
• Collaborate with team members across the international locations and departments

• Bachelor’s degree with 3-5 years of project management experience
• Experience in design research and/or market research, qualitative respondent recruitment and healthcare experience strongly preferred
• Strong client-service orientation with the ability to pro-actively recommend or rethink requests based on client needs
• Ability to manage multiple qualitative research projects accurately and on-time in a fast-paced environment where moving deadlines and other changes often occur in real time
• Demonstrates in-depth knowledge of project management principles
• Strong written and oral communication skills
• Proficiency in word processing, spreadsheets, project management software and tools
• Excellent interpersonal skills and ability to work with diverse groups
• Strong negotiation, conflict resolution, and interpersonal skills
• Strong organizational and time management skills

Additional Considerations:
This position is open to full-time and part-time/flexible schedule candidates.

To apply, please email your resume to Amy Johnson at [email protected], and let us know why you’d be a good fit!

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